Brooks Golf Club, a semi-private facility in Brooks, Alta., is seeking a general manager.
Reporting to the president of the board of directors, the general manager is responsible for overseeing the day-to-day operations of Brooks Golf Club and for executing the strategic plan and policies as developed by the board.
The general manager will bring a vibrant and positive energy, along with excellent business acumen, that will create an effective, happy, and highly functioning workplace.
With relevant experience in both golf and food and beverage operations, the general manager will be an active, hands-on manager of these two departments.
The general manager will lead and inspire all team members to deliver an exceptional experience for the members, public golfers and community as a whole, so that Brooks Golf Club achieves all of its financial and strategic plan goals.
Develop the annual budget of the Brooks Golf Club for Board approval.
Work closely with the office manager to monitor daily, weekly and monthly financial transactions to ensure alignment with budget and goals.
Ensure the implementation of a financial control system that accurately records revenues, expenditures and commitments and complies with generally accepted accounting practices.
Ensure accurate and timely preparation of monthly financial statements.
Work closely with each department manager to increase revenues, while maintaining reasonable, responsible, and budgeted expenditures.
Ensure compliance with all government required taxes, filings, remittances and programs.
Oversee all department managers, including the golf shop manager/supervisor, food and beverage manager/supervisor, golf course superintendent and administrative staff.
Manage all employee relations to create an engaged and Powered On team. Ensure that accurate personnel records are maintained.
Ensure effective communication processes including weekly/monthly management and team member meetings.
Build relationships with staff and to mentor, encourage and provide training and assistance to all.
Develop and maintain performance standards and evaluations of all staff and ensure accountability of each staff member to their role.
Develop and oversee implementation of annual staff handbooks and policies. Ensure proper orientation and training of all employees in all departments to ensure that each individual has a complete understanding of the club’s policies, health and safety and their own roles.
Ensure that all operations complywith accepted safety and health standards.
Attend all Board meetings.
Provide monthly reporting on financial operations.
Respond to all board requests and board meeting follow-up, as required, in a timely manner.
Prepare notice of annual general meetings and all requirements involved in conducting these meetings.
File all necessary annual reports for any changes in by-laws, directors etc.
Work with administration staff and board treasurer to prepare year-end statements and information for the accountant’s annual report.
Represent Brooks Golf Club in the community by attending relevant events for the purpose of promoting the club.
Encourage membership growth and ensure service levels meet the standards of a membership club.
Ensure that all players comply with golf club policies and regulations and, when necessary, ensure appropriate disciplinary measures are taken.
Address membership queries and problems in a timely manner.
Implement programs and marketing strategies that will increase all revenue centres, including but not limited, to green fee revenue, lessons, retail sales, food and beverage, and corporate sponsorships.
Manage all internal and external communications, including the club’s newsletter, website updates, and social media platforms.
Ensure the accurate maintenance and growth of both a public and member database.
Previous experience in a similar role in the hospitality industry (including golf, food and beverage, hotel, athletics, etc.) and/or relevant work experience.
A high level of communication skills and positive human resource management talents that will enable the candidate to successfully work with the board of directors, the management team and the members and guests of Brooks Golf Club.
Past experience and/or a solid understanding of golf operation management (golf shop, retail, instruction, etc).
Past experience and/or a solid understanding of food and beverage management and a good understanding of accounting procedures and financial statements.
A good understanding of marketing and revenue generation strategies. A basic understanding of board governance.
Other desired experience and proven qualities that may include;
Affiliation with the PGA of Canada and/or the Canadian Society of Club Managers.
A reputation as a dynamic and highly visible leader, with the ability to maintain a strong team by motivation and leading by example.
An “outside the box” thinker, who is willing to be innovative.
Someone who promotes a professional image within the club, the industry and the community.
A keen interest in continuous learning and professional development.
A self-starter and a results oriented work style.
The role provides an attractive, year-round compensation package, commensurate with experience and talents, which will include a competitive base salary, bonus and other benefits.
Interested applicants should apply by sending a resume and cover letter in PDF format by email to firstname.lastname@example.org.
Application deadline is January 30.
Please note that only those candidates selected for an interview will be contacted. Brooks Golf Club and the Cronk Group are equal opportunity employers.
The Brooks Golf Club is an equal opportunity employer and committed to creating an accessible and inclusive organization as well as providing barrier-free and accessible employment practices in compliance with relevant legislation. Should you require Code-protected accommodations through any stage of the recruitment process, please make them known when contacted. Disability-related accommodation during the application process is available upon request.